The ISO/IEC 19770-1 Practitioner course focuses on the skills needed to help end-user organizations successfully navigate an ISO/IEC 19770-1 audit and achieve certification. It has been developed in partnership by the ITAM Forum.
This course is aimed at:
- Key ITAM personnel within end-user organizations
- Practitioners who wish to demonstrate their ability to help end-user organizations become ISO/IEC 19770-1 certified.
Course attendees can earn an individual qualification (ISO/IEC 19770-1 Practitioner). This will validate their expertise and help to position them as an ITAM specialist.
- Learn how to help an end-user organization successfully navigate an ISO/IEC 19770-1 audit
- Gain a foundational understanding of the concepts and application of ISO/IEC 19770-1 and the power of management systems
- Understand the documentation, systems and processes required for ISO/IEC 19770-1 certification
- Understand the business value of certification and how to build the business case
- Understand the ISO/IEC 19770-1 audit process
Apply:
To be determined
Certification:
ISO/IEC 19770-1 Practitioner Certification is awarded to individuals who attend the course and pass the exam. Certification is managed by the ITAM Forum.
Topics covered:
- Getting started with ISO/IEC 19770-1
- What is a management system?
- What does good look like?
- Building the business case
- Audit preparation
- Continuous improvement
Teacher:
-
Yorick Heijink - Teacher
