The ISO/IEC 19770-1 Practitioner course focuses on the skills needed to help end-user organizations successfully navigate an ISO/IEC 19770-1 audit and achieve certification. It has been developed in partnership by the ITAM Forum.

This course is aimed at:

  • Key ITAM personnel within end-user organizations
  • Practitioners who wish to demonstrate their ability to help end-user organizations become ISO/IEC 19770-1 certified.

Course attendees can earn an individual qualification (ISO/IEC 19770-1 Practitioner). This will validate their expertise and help to position them as an ITAM specialist.

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To be determined
  • Learn how to help an end-user organization successfully navigate an ISO/IEC 19770-1 audit
  • Gain a foundational understanding of the concepts and application of ISO/IEC 19770-1 and the power of management systems
  • Understand the documentation, systems and processes required for ISO/IEC 19770-1 certification
  • Understand the business value of certification and how to build the business case
  • Understand the ISO/IEC 19770-1 audit process


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ISO/IEC 19770-1 Practitioner Certification is awarded to individuals who attend the course and pass the exam. Certification is managed by the ITAM Forum.

Topics covered:

  • Getting started with ISO/IEC 19770-1
  • What is a management system?
  • What does good look like?
  • Building the business case
  • Audit preparation
  • Continuous improvement


Yorick Heijink