The ISO/IEC 19770-1 Practitioner course focuses on the skills needed to help end-user organizations successfully navigate an ISO/IEC 19770-1 audit and achieve certification. It has been developed in partnership by the ITAM Forum.

This course is aimed at:

  • Key ITAM personnel within end-user organizations
  • Practitioners who wish to demonstrate their ability to help end-user organizations become ISO/IEC 19770-1 certified.

Course attendees can earn an individual qualification (ISO/IEC 19770-1 Practitioner). This will validate their expertise and help to position them as an ITAM specialist.

Date to be determined
English language
Location to be determined
  • Learn how to help an end-user organization successfully navigate an ISO/IEC 19770-1 audit
  • Gain a foundational understanding of the concepts and application of ISO/IEC 19770-1 and the power of management systems
  • Understand the documentation, systems and processes required for ISO/IEC 19770-1 certification
  • Understand the business value of certification and how to build the business case
  • Understand the ISO/IEC 19770-1 audit process
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Pre-requisites

There are no specific pre-requisites for this course. This course is suited for ITAM professionals who understand IT Asset Management, have practical experience with ITAM implementation and ideally, a recognized ITAM industry certificate.

Certification

ISO/IEC 19770-1 Practitioner Certification is awarded to individuals who attend the course and pass the exam. Certification is managed by the ITAM Forum.

Examination:

  1. Multiple choice online exam
  2. If the course attendee does not score the pass mark, he/she will be granted a 2nd attempt at no additional cost.

Course outline

Day 1

  • Getting started with ISO/IEC 19770-1
    • Definitions
    • The objective of standards
    • An introduction to management systems
  • Building the roadmap towards certification
    • Gap analysis
    • Best practice examples – What does good look like? What needs to be in place for organisational certification?
    • The management system playbook
  • Building the business case for certification

Day 2

  • The PDCA (plan, do, check, act) cycle
  • ISO/IEC 19770-1 audit
    • Audit-specific information (Scope, audit time calculation, audit team, and auditor expertise)
    • Certification audit cycle (Phase 1, Phase 2, Yearly Audits, Recertification)
  • Audit preparation
    • Internal Audit
  • Maintenance of the management system
    • Continuous improvement

Teacher:

Yorick Heijink

  • Yorick Heijink - Teacher